Privacy Policy

This Privacy Policy explains how Pikl Play(“we”, “us”) collects, uses, and protects your information when you use play.pikl.in (the “Platform”), which lets organizers run pickleball tournaments and lets players register and follow results. By using the Platform you agree to this policy.

Information we collect

• Account details — your name, email address, and phone number when you sign in as an organizer or player.
• Player profile — optional DUPR ID and the ratings/verification returned by DUPR when you link your DUPR account.
• Tournament data — registrations, team/partner details, categories, scores, and results you or an organizer enter.
• Payment information — payments are processed by our payment gateway (Razorpay). We receive confirmation and transaction references, but we do not collect or store your full card, UPI, or bank details — those are handled by the gateway.
• Usage & device data — technical logs and cookies used to keep you signed in, to operate and secure the Platform, and to measure how it is used and how our tournament ads perform (see “Cookies & tracking” below).

How we use your information

• To create and manage your account and tournaments.
• To process registrations and payments, and to settle registration fees to the relevant organizer.
• To submit completed, DUPR-rated match results to DUPR on an organizer’s behalf where an event is DUPR-rated.
• To display public tournament pages (draws, schedules, live scores, results).
• To send you service communications (e.g. registration confirmations, payment receipts, important updates).
• To protect the Platform, prevent abuse, and comply with law.

How we share information

We do not sell your personal information. We share it only as needed to run the service:

• With the organizer of an event you register for (your registration and contact details, so they can run the event).
• Razorpay — to process payments and refunds.
• DUPR — to look up ratings and submit match results for DUPR-rated events.
• Infrastructure providers — hosting, database, and storage (e.g. Supabase, Vercel) that run the Platform on our behalf.
• Google Analytics — to measure how the Platform is used, in aggregate.
• Meta (Facebook/Instagram) — to measure and target our advertising for tournaments. Meta receives the pages you visit on our public tournament pages and, where you register, that a registration happened and its value. We do not send Meta your name, email, or phone number.
• Resend — to send service emails such as registration confirmations.
• WaGate and WhatsApp (Meta) — to send you WhatsApp messages about your registrations, such as a confirmation or a cancellation. Your name and mobile number are shared for this purpose. Reply STOP to any message to stop receiving them.
• Buffer — where an organizer publishes match score cards to their own Instagram account.
• Clutch Sports — to sync live scores where an event is streamed.
• Legal — where required by law or to protect our rights and users.

Cookies & tracking

We use three kinds of cookie and similar technology:

• Essential — to keep you signed in and to operate and secure the Platform. These cannot be turned off.
• Analytics — Google Analytics, to understand which pages are used and how the Platform performs.
• Advertising — the Meta pixel, on our public pages only, so we can measure our tournament ads and show them to relevant audiences. This does set an advertising cookie.

We do not load analytics or advertising trackers on private or link-secured pages — the organizer dashboard, your profile, and the courtside scorer and TV display links. You can opt out of Meta advertising through your Meta ad preferences, and out of Google Analytics with Google’s opt-out browser add-on. Most browsers also let you block or delete cookies.

Data retention & security

We keep your information for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal or accounting obligations. We use reasonable technical and organizational measures to protect it; no method of transmission or storage is completely secure.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing us at play@pikl.in. We will respond within a reasonable time, subject to legal and operational limits (for example, records we must retain for completed transactions).

You can also opt out of analytics and advertising tracking at any time using the links in “Cookies & tracking” above, or by blocking cookies in your browser. Doing so does not affect your ability to register for or follow a tournament.

Children

The Platform is intended for adults; minors should participate through a parent or guardian who manages their registration and consents to this policy.

Changes

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact

Pikl Play
Email: play@pikl.in · Phone: +91 99002 96957